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Reporting Cisco Contact Center Enterprise

The Reporting Cisco Contact Center Enterprise (CCER) course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The course explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco® Contact Center Enterprise (CCE) solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The course teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.

Delivery Format

  • Class Connect HD

    Connect to a class in HD

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

2 courses found

    • Delivery Format: Virtual Learning
    • Date 11-12 July, 2024
    • Location: Virtual

    eur1.695,00

    • Delivery Format: Virtual Learning
    • Date 03-04 October, 2024
    • Location: Virtual

    eur1.695,00

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